Refund Policy

Effective date: 30 September 2026

This Refund Policy explains how refund requests, payment reversals, and any statutory withdrawal rights are handled for BrightThrough purchases.

1. How payments and refunds are handled

Purchases made through Gumroad are processed by Gumroad, which acts as Merchant of Record for those sales and handles payment processing, applicable transaction taxes, receipts, and refund processing. BrightThrough sets this Refund Policy and reviews ordinary BrightThrough refund requests, subject to mandatory rights and any applicable Gumroad rules.

2. Refund and withdrawal rights

Unless required by applicable law or expressly stated otherwise at the time of purchase, BrightThrough does not offer an additional money-back guarantee. Any mandatory consumer rights that apply to you — including statutory withdrawal, cancellation, refund, defective-product, or not-as-described rights — remain unaffected.

Gumroad’s applicable terms are available at gumroad.com/terms. Gumroad’s buyer refund guidance is available at gumroad.com/help/article/190-how-do-i-get-a-refund.

3. How to request a refund or withdrawal

For an ordinary BrightThrough refund or withdrawal request, email help@monicamaltzman.com or reply to your Gumroad receipt. Please include the email used for the purchase and enough order information for us to identify it. Do not send full payment-card details.

If a refund is approved or required, it is processed through Gumroad to the applicable payment method. Gumroad may handle some situations directly, including certain duplicate or fraudulent charges, statutory withdrawal requests, or payment disputes, under its own rules or applicable law.

4. Problems with access or duplicate purchases

If your payment succeeded but you cannot access BrightThrough, you did not receive the expected access information, or you believe you accidentally purchased the same BrightThrough product more than once, contact help@monicamaltzman.com. You should not need to purchase again because access is delayed or an email is missing.

If a refund is the appropriate remedy, it will be processed through Gumroad.

5. What happens after a refund, reversal, or chargeback

If a BrightThrough purchase is refunded, reversed, or successfully disputed, access associated with that purchase may end. BrightThrough may temporarily suspend the affected access while a payment dispute is being reviewed. Any rights that must continue under applicable law are unaffected.

Ending access after a refund or payment reversal does not automatically delete your BrightThrough account or other information. Account closure and data deletion are handled separately under the Privacy Notice and applicable law.

6. Changes to this Policy and contact

The effective date of this Refund Policy appears at the top of this page. Gumroad may update its own terms and policies independently, and its current applicable terms govern the parts of the transaction that Gumroad handles.

BrightThrough is operated by Maltzman Aizen Monica in Uruguay. For product access, refund, or withdrawal questions, contact help@monicamaltzman.com. You may also reply to your Gumroad receipt where that contact option is available.